Returns & Exchanges
At Michael's Nursery, we take pride in the health and quality of our plants; however, if you are not completely satisfied with your purchase, you may return it within 30 days of delivery.
Initiate Your Request
Contact our support team with your order number and a photo of the plant or item you wish to return to begin the authorization process.
Prepare Your Package
Carefully secure the item in its original packaging or a sturdy box, ensuring live plants are stabilized to prevent damage during transit.
Ship to the Nursery
Attach the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will process a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing